Privacy Policy

1. Information We Collect

We collect information you provide directly to us when making a booking or inquiry, including:

• Name and contact information (email, phone number)
• Billing and payment information
• Travel dates and guest details
• Special requests or preferences
• Communications you send to us

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings
• Communicate with you about your reservation
• Send pre-arrival information and check-in instructions
• Process payments securely
• Respond to your inquiries and requests
• Improve our services and guest experience
• Send promotional communications (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors (Stripe), email services, and booking platforms that help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Property Staff: Villa staff who need information to provide services during your stay

4. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card information on our servers. Stripe's privacy policy governs the handling of your payment data.

5. Cookies & Tracking

Our website uses cookies to:

• Remember your preferences
• Understand how you use our website
• Improve your browsing experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Third-Party Links

Our website may contain links to third-party websites (booking platforms, social media, local attractions). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Data Retention

We retain your booking information for up to 7 years for tax and legal purposes. Communication records are retained for 2 years. You may request deletion of your data subject to our legal obligations.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent where applicable

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. Bookings must be made by adults.

10. International Transfers

Your information may be transferred to and processed in countries other than Jamaica, including the United States (where our service providers operate). We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us through our contact page or via WhatsApp.